If you cannot find suitable accommodation in VivreStays live search, use an On Request enquiry. It lets you ask suppliers for property options that match your needs.
Suppliers typically return options and rates within 1–2 hours. You can then review them and move a suitable option towards booking.
Key Takeaways
No suitable live results? Send an On Request enquiry.
Tell suppliers where, when and what accommodation you need.
Review the options they return, then complete the booking process.
An enquiry starts the search. Once you receive property options, select those that best match your requirements, then proceed to confirm the booking.
What is an On Request enquiry?
An On Request enquiry is a shout-out to all our vetted suppliers in the area, asking: “Do you have any accommodation available that matches these requirements?” You tell us where and when you need to stay, how many guests need accommodation and any essential requirements.
Suppliers can then reply with available properties and rates. Their responses appear in your dashboard, so you can compare the options in one place and select those that best meet your needs. Learn more on our insurer platform page.
Why use it and when?
No live results means your search has not found a suitable option for the dates and requirements entered. On Request gives suppliers a chance to check your needs and respond with possible accommodation - maybe they have a short stay booking for 2 nights in the calendar and its blocking your search, or maybe they are onboarding a brand new property thats is not visible yet anywhere online yet.
How it works
Check your search. Make sure the postcode, dates, number of guests and filters are correct.
Send an On Request enquiry. Include the stay dates, preferred area, budget and essential requirements.
Review the replies. Suppliers typically return property options and rates within 1–2 hours. Check each option against your requirements.
Choose suitable options. For an insurance claim, you can shortlist properties and share a proposal with the policyholder.
Complete the booking. Follow the selection and approval steps, then wait for booking confirmation.
What should you include?
A clear enquiry helps suppliers understand what you need. Before sending it, check these details:
Location: the preferred postcode or area and any nearby areas you can consider.
Dates: when the stay should start and end, and whether those dates are flexible.
Guests: the number of adults and children, plus the bedrooms and sleeping arrangements needed.
Essential needs: pets, parking, step-free access or other facilities the household requires.
Budget and urgency: the approved budget and when accommodation is needed.
Be specific about essential needs and check that the returned property meets them. Our guide to suitable policyholder accommodation can help you decide what to ask.
The Financial Ombudsman Service considers each household’s circumstances when assessing alternative accommodation complaints. Policy terms and individual needs still matter when choosing an option.
Frequently Asked Questions
How quickly will suppliers reply?
Suppliers typically return property options and rates within 1–2 hours. If accommodation is urgent, contact VivreStays support while the enquiry is in progress.
Does sending an enquiry book a property?
No. It asks suppliers for options, which you then review. You don't have to confirm any of the returned properties if they don't meet your requirements.
What if none of the options are suitable?
Contact VivreStays support to discuss the search. Review whether a different area, property type or budget can be considered, with the right approval.
Try On Request for your next difficult search
When live search has no suitable options, send an On Request enquiry and let suppliers respond to your requirements. Keep the household updated while you review the replies.
New to VivreStays? Request a demonstration to see how live search, On Request enquiries and bookings work together.
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